How long will my order take?

Most items on our website are produced on-demand. Once an order is placed, we will usually complete the product in 2-5 business days. In certain cases, we will have a high volume of orders and will need more time.

How will I know when my order is ready?

For every order, we will send 2 e-mails. One e-mail will show the order details and confirm that the order was placed, and the 2nd e-mail will tell you when your order is being shipped or ready for pickup.

Can I have a refund or exchange my product?

We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. 

No refunds will be given for mistakes made outside of our control. Refund/exchange requests must be made within 30 days of the purchase.

Please review your order before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed.

I'm not sure about sizing. Can I try something on first?

Yes, and we encourage it! We have samples of some items on the website, but some might need to be ordered. If you want to be sure, please request a sample before coming to visit.

We are located at 113 Cross St. in San Luis Obispo, behind the Trader Joe's and Food 4 Less shopping center. If you are not around the area, your best bet is to refer to the size charts we provide. Give us a phone call at 805-595-1000 if a size chart is not listed.

I haven't received my order yet, and I noticed that I ordered the wrong size. Can I change it?

If you need to change details on your order such as size or color, please contact us at 805-595-1000 or info@jcarroll.com. If we have not embellished the product yet, then we can usually change the details on your order.

My shirt was part of a pre-order. When will I get it?

Pre-ordered items will be produced usually within a week after the closing date. Once completed, you will receive an e-mail stating that your order is ready for pick-up or delivery (whichever method you selected).

 

 

For any other questions, please e-mail info@jcarroll.com, or webinator@jcarroll.com to reach our web guru, Leif.